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Dear Member,
We would like to inform you of an exciting development happening at Panhandle Credit Union. On November 1st, 2024, we will be completing a system upgrade. This will help us meet our long-term growth strategies and enhance our electronic delivery systems.
We began this process two years ago when we started looking into core processing systems that would enhance our account holders’ experiences while also helping us achieve our goals and strategies. Panhandle Credit Union has more than 15,000 members and is continuing to grow, quickly outgrowing our current core system. That’s why we chose MDT/Jack Henry Symitar.
As a partner, we chose Member Driven Technologies (MDT), a Credit Union Service Organization that hosts the Symitar core processing system from Jack Henry™ to provide a private cloud alternative for core processing and IT needs. Our priorities included a flexible solution that could help us effectively keep pace with evolving technology. MDT stood out because of its proven reliability, digital capabilities and dedication to exceptional service. We are confident this move will ultimately help us deepen member relationships today and tomorrow, which continues to be a top priority. We also plan to leverage Jack Henry’s Banno and digital lending solutions through the MDT partnership for additional automation and convenience. The digital tools will provide members with flexible, differentiated services while allowing staff to conduct their jobs with greater efficiency and ease.
While most of the changes will happen behind the scenes, there will be some brief disruptions, which will be communicated in detail as we approach November. Please ensure we have your up-to-date contact information so you can stay informed. We hope to work quickly and efficiently so this upgrade is as seamless as possible for you. We would also like to apologize in advance for any inconveniences this may cause and thank you for your patience.
You will be receiving key information about our core conversion, including what accounts and services will be affected, starting in August by mail, social media, and our website. If you have any questions, please contact us at (850) 769-3306. Our staff is well prepared and ready to answer any questions you may have about our core conversion.
Once again, thank you for your continued membership with Panhandle Credit Union. We are excited about this conversion and can’t wait to better serve you.
Respectfully,
Justin Hall
President / CEO
Panhandle Credit Union
To receive the latest updates and post conversion notices, please ensure that we have your current email address on record. Panhandle Credit Union is committed to providing you with the most secure and efficient banking services to meet your needs.
To keep pace with today’s digital services, we are upgrading our core data processing system, the software and supporting hardware that PCU uses to maintain members’ accounts and loans, process transactions, and provide services such as Online, Mobile and Phone Banking.
Please review the following information carefully to minimize any inconvenience during the conversion of our core data processor.
Looking for details about our core and Online Banking systems conversions happening November 1 - 4, 2024? We've compiled some of the most frequently asked questions and answered them here.
The core data processing system conversion will be completed on November 1,2024.
Now what? Want to know what’s new? We've compiled some of the most frequently asked questions and comments we believe may be of value to you after the system change.
All members will need to enroll in Online Banking for the first time even if you were previously enrolled in Online and/or Mobile Banking. Please update your contact information with the Credit Union to ensure a seamless enrollment experience.
New Online Banking Platform: Users will need to enroll as first-time users and set up a new login. You will need your Member and Social Security Numbers to enroll.
New Mobile Banking App: Please search for and download the new PCU Anywhere app in the App Store or Google Play. The old App can be deleted. The new PCU Mobile Banking icon has changed slightly.
You may enroll to set up your new login credentials or use your new Online Banking credentials. You will need your Member and Social Security Numbers to enroll.
Once enrolled, users will experience an entirely new look and feel with new features and options, some of which include:
Our new Phone Banking system is a full-service, interactive voice response system with an easy-to-use menu.
The new phone number is: 877-355-3152
Phone Banking services include:
We are constantly seeking ways to improve our services and provide better experiences for you. One of the biggest ways to achieve this is by switching our core processor and Online Banking solutions. Here are some of the key benefits that we're striving to achieve by enhancing our core and Online Banking systems.
Switching our core system offers a robust and reliable system that can handle transactions, member data, and other essential operations seamlessly. With advanced automation and integration capabilities, we can streamline processes, reduce manual work, and increase operational efficiency, enabling us to focus more on serving you and providing personalized financial solutions.
The upgraded Online Banking platform will be comprehensive, with a user-friendly interface for accessing accounts, checking balances, transferring funds, and making payments. The platform will also offer enhanced digital tools for managing your finances.
The Mobile Banking solution further enhances the Credit Union's digital offerings. By upgrading our Mobile Banking platform, you'll have a seamless and intuitive Mobile Banking experience that will mirror Online Banking. You will be able to conveniently manage your finances on the go, deposit checks using your smartphone, perform instant transfers, and receive real-time notifications on your account activity.
The integrations available will enable the Credit Union to leverage a comprehensive suite of financial tools and streamline processes, eliminating the need for multiple systems. This will result in a more cohesive and efficient experience for both credit union staff and members. Moreover, we will have access to innovative technologies and features that keep pace with your evolving needs and industry trends.
Upgrading our core system and Online Banking solution will unlock a range of benefits, including increasing efficiency, improving your experience, and accessing innovative features. Ultimately, this will assist in providing you with the convenience and flexibility expected in today's digital age. To stay in the loop, please ensure we have your current email address.
